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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Udayan we guarantee 100% authentic products. All product photos displayed on our website represent the actual products, materials, and finishes.

What are the delivery times and shipping charges across Bangladesh?

We deliver to all 64 districts in Bangladesh. Deliveries inside Dhaka take 24–48 hours, and deliveries outside Dhaka take 3–5 business days. Exact delivery charges are displayed at checkout.

What payment methods do you accept?

We accept Cash on Delivery (COD) everywhere in Bangladesh, as well as digital payments via bKash, Nagad, Visa, and Mastercard through secure payment gateways.

How can I return or exchange an item?

If your item arrives damaged, defective, or incorrect, please notify our customer support team (+880 17 1694 5684) within 72 hours of delivery. We will arrange a replacement or refund according to our Return Policy.

Can I inspect the parcel upon delivery?

Yes, we encourage customers to check the external condition of the parcel in front of the courier delivery agent to ensure complete peace of mind.

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