Privacy Policy

At Udayan | Kitchen & Home Essentials (accessible at https://udayantradingbd.com), your privacy is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Udayan and how we use and safeguard it.

1. Information We Collect

When you browse our website, create an account, or place an order, we may collect the following personal information:

• Contact & Identity Details: Your full name, email address, contact phone number, and physical delivery address.
• Order & Transaction Information: Products purchased, order dates, payment method chosen (e.g. Cash on Delivery or Digital Payment), and invoice records.
• Browsing & Technical Data: IP address, browser type, operating system, device specifications, pages visited, and time spent on our site to improve your user experience.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process, package, and deliver your kitchenware and home essentials quickly and accurately.
• Send order confirmation, delivery updates, SMS notifications, and customer service follow-ups.
• Provide dedicated after-sales support, answer inquiries, and process returns or warranty claims.
• Maintain, personalize, and optimize the functionality and catalog of our website.
• Detect, investigate, and prevent fraudulent transactions or security violations.

3. Data Sharing & Third-Party Services

We respect your privacy and never sell, trade, or rent your personal information to third parties. We share data only with trusted partners strictly necessary for fulfilling our services:

• Delivery & Logistics Partners: Reputable nationwide courier services (such as Steadfast, Pathao, RedX, eCourier, or Paperfly) to deliver your parcel directly to your doorstep.
• Payment Processors: Certified, SSL-encrypted payment gateway providers for online transactions (bKash, Nagad, Visa, Mastercard). We never store your debit/credit card PIN or sensitive bank credentials.
• Legal Obligations: When required by applicable laws or regulatory authorities of Bangladesh.

4. Cookies and Web Beacons

Like any other website, Udayan uses ‘cookies’. These cookies are used to store information including visitors’ preferences, shopping cart items, session status, and pages on the website that the visitor accessed. The information is used to optimize user experience and retain products in your shopping bag.

5. Security of Your Data

We employ high-grade electronic, administrative, and physical security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal details from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to review the personal data we hold about you, request corrections to inaccurate details, or ask us to delete your registered customer account. Simply contact our support team to request changes.

7. Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please reach out to us: